Shipping Policy

Last updated: October 15, 2026

Shipping Rates

Shipping is a flat rate per order: you can order any number of items and the shipping cost stays the same.

Method	Cost per order	Shipping time after dispatch
Standard Shipping	$4.99	10–20 business days
Express Shipping	$17.99	5–10 business days

Shipping times exclude Sundays. You choose the method at checkout, where the shipping cost is added to your subtotal.

Processing Time

After you place your order, our production team prepares it. Orders ship within 3 business days (we operate Monday to Saturday). Total delivery time is processing time plus shipping time.

Address Changes and Missing Items

Requests for address changes or orders with missing items take 1–2 business days to process, after which the shipping times above apply.

Where We Ship

We ship worldwide, except to Cuba, the Falkland Islands, Iran, North Korea, Somalia, Sudan and Myanmar. Shipping addresses must be written in Latin characters. Full tracking is available for the countries listed in our FAQ; elsewhere, tracking stops when the package is handed to the international carrier.

Possible Delays

Most orders arrive on time, but delivery can take longer in circumstances beyond our control, such as strikes, natural disasters, severe weather, peak holiday seasons or customs procedures. Common reasons for delay include an incorrect address or a missing apartment, building, floor or unit number. If your delivery is late, email support@jeweluve.com and we will look into it within 2 business days.

Tracking Your Order

Once your order ships, you receive an email with the tracking number from the shipping company. You can track it on 17TRACK.

I Never Received My Package

Packages are often held at the local post office or awaiting another delivery attempt, so please check there first.

U.S. orders: if a package has not been delivered more than 20 days after the order was placed and tracking data is showing, you can request a refund or a reshipment. Before 20 days, please wait for the package to arrive.
International orders: if a package has not been delivered more than 30 days after the order was placed and tracking data is showing, we will replace or refund the order.

Lost packages are refunded.

Customs, Duties and Taxes

Import duties, taxes and charges are not included in the item price or the shipping cost. They vary from country to country and are the buyer's responsibility. Please check with your country's customs office for the amount. Orders that pass through customs may take additional days.

Contact Information

Jeweluve
Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong

Email: support@jeweluve.com
Phone: (850) 275-6543
Hours: Monday to Saturday