Frequently Asked Questions

Last updated: October 15, 2026

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express and Discover) through our secure, encrypted checkout.

What countries do you ship to?

We ship worldwide, except to the destinations listed below. If you cannot find your country at checkout, please contact our customer support team.

How much does shipping cost?

Standard Shipping is a flat $4.99 per order and Express Shipping is a flat $17.99 per order, however many items you order. Lost packages will be refunded.

How long does delivery take?

Orders ship within 3 business days. After that, Standard Shipping takes 10–20 business days and Express Shipping takes 5–10 business days (excluding Sunday).

How long does a missing item or a change of address take?

Requests for address changes or orders with missing items take 1–2 business days to process. The shipping times above then apply.

Is tracking available everywhere?

Full tracking is provided for Canada, Great Britain, Germany, France, Japan, Italy, Spain, Australia, New Zealand, Brazil, Hong Kong, Singapore, Austria, Belgium, Denmark, Finland, the Netherlands, Norway, Poland, Sweden, Switzerland, Greece, Ireland, Israel, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia and Malta. For other countries, tracking stops once the package is handed to the international carrier, and we receive no further tracking updates.

Where do you not ship?

We do not ship to Cuba, the Falkland Islands, Iran, North Korea, Somalia, Sudan or Myanmar. Shipping addresses must be written in Latin characters: Kanji, foreign characters, accents and other special characters cannot be used.

I ordered the wrong size or color. Can I change it?

Changes must reach us within 24 hours of placing your order, before it enters production. Once an order has entered production we can no longer edit it, so please check the size and color before you order.

What if my order arrives damaged, defective or wrong?

Contact us within 20 days of receiving your order with your order number and a photo of the item. We will send a free replacement or refund you; you do not need to send the item back.

Can I return an item for a different size?

We do not offer exchanges or returns for size changes unless the error was ours. Please read our Return & Refund Policy for the full details.

How do I track my order?

Once your order ships, we email you a tracking number. You can follow it on 17TRACK. See Order Tracking.

How can I contact you?

Email support@jeweluve.com or call (850) 275-6543, Monday to Saturday.

Contact Information

Jeweluve
Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong

Email: support@jeweluve.com
Phone: (850) 275-6543
Hours: Monday to Saturday