Return & Refund Policy

Last updated: October 15, 2026

At Jeweluve we are committed to your satisfaction with every order. Each item is produced for your order, and we understand that issues can occur. Please review this policy.

Defective, Damaged or Wrong Items

If you receive a defective product, please contact us promptly at support@jeweluve.com. You do not need to return the item in these cases:

Design error: the design you received differs from the one you ordered.
Bad quality: the print or image is blurry or of poor quality.
Damage during shipment: the item was damaged in transit.
Wrong item: you received a different product from the one you ordered.

How to Request a Replacement or Refund

your order number;
a photo of the item you received, if it is wrong or damaged.

For the cases above we send a free replacement, or a refund if you prefer not to receive a replacement.

Returns

Please do not send a purchase back to us without our prior authorization. Where we agree to a return, return shipping costs are the responsibility of the customer. Once we receive and inspect your return, we will email you to confirm whether the refund is approved.

Approved Refunds

Approved refunds are credited to your original payment method. Your bank or card issuer may take some time to process and post the refund.

Non-Refundable Cases

We do not refund or reprint orders in these situations:

The order did not arrive because of factors within your control, such as an incorrect shipping address, a missed delivery or a package that was not collected.
The order did not arrive because of exceptional circumstances beyond our control, such as customs issues, natural disasters, or tracking that shows "delivered" while the item is lost.
More than 20 days have passed since you received your items.

Exchanges

We do not offer exchanges or returns for size changes unless the error was ours. For sewing, printing or any other concern, contact us and we will help.

Order Changes and Cancellations

To change or cancel an order, contact us within 24 hours of placing it. After 24 hours the order has entered production and can no longer be changed or cancelled. See our Cancellation Policy.

Our Guarantee

Issues are rare, but if you receive a damaged item, poor-quality printing or an incorrect product, we offer a free replacement or a refund for the affected items.

Contact Information

Jeweluve
Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong

Email: support@jeweluve.com
Phone: (850) 275-6543
Hours: Monday to Saturday