Privacy Policy

Last updated: October 15, 2026

Who We Are

This website is operated by Jeweluve, Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong. Our website address is https://jeweluve.com. This policy explains what personal information we collect and how we use it.

Information We Collect

Orders: your name, email address, phone number, shipping and billing address, and the items you buy.
Messages: what you send us through the contact form or by email, such as your name, email address, order number and message.
Newsletter: your email address, if you sign up for our email list.
Browsing: pages viewed, device and browser type, and the website that referred you, collected through cookies and similar technologies.

Payments

Card payments are handled by our payment processor. We do not store your full card number. Please never send card details by email.

How We Use Your Information

to process, ship and support your orders, including sending order and shipping emails;
to answer your questions;
to send our newsletter if you asked for it (you can unsubscribe at any time);
to keep our website secure and prevent fraud;
to understand how our website is used and improve it.

Who We Share Your Data With

We share information only with the service providers that help us run the store, such as our website platform, payment processor and shipping carriers, and only as needed to provide their service. We do not sell your personal information. We may disclose information when required by law.

Cookies

We use cookies to keep your cart and checkout working and to measure how the website is used. You can manage or delete cookies in your browser settings; some parts of the store may not work without them.

Embedded Content

Pages may include content from other websites, such as links to a parcel tracking service. Those websites may collect data about you under their own privacy policies.

How Long We Keep Your Data

We keep order records for as long as needed for accounting, tax and legal purposes, and other information only as long as it is useful for the purpose it was collected for.

Your Rights

You can ask us for a copy of the personal data we hold about you, or ask us to correct or erase it. This does not include data we must keep for administrative, legal or security purposes. California residents have the right to know, to delete and to opt out of the sale of personal information; we do not sell personal information. To make a request, email support@jeweluve.com.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Security

We use reasonable technical and organizational measures to protect your information, and checkout data is encrypted in transit.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact Information

Jeweluve
Room 1D, 2/F, Fu Tao Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong

Email: support@jeweluve.com
Phone: (850) 275-6543
Hours: Monday to Saturday